Return, Refund and Cancellation Policy

This Return, Refund and Cancellation Policy applies to corporate (B2B) orders supplied by PoyrazTechnology. Because orders are often sourced and supplied to specification, the terms below apply together with those set out in the relevant quotation or order confirmation.

Order cancellation

You may request cancellation of an order before it has been dispatched or, for specially sourced items, before procurement has been committed. Once goods have shipped or been specially ordered, cancellation may not be possible or may be subject to charges.

Returns

Returns are accepted only where agreed in writing and where products are unused, in their original condition and packaging. Some items are non-returnable, including opened consumables, software/licences, custom or specially sourced items, and products damaged after delivery.

Faulty or incorrect items

If you receive an item that is faulty on arrival (dead-on-arrival) or does not match the confirmed order, please contact us promptly. We will arrange a repair, replacement, or refund as appropriate, in coordination with the manufacturer warranty where relevant.

Refunds

Approved refunds are issued to the original payment method or by bank transfer, within a reasonable period after the returned goods have been received and inspected. Any applicable restocking or return-shipping costs will be communicated to you in advance.