Privacy Policy

Who we are (Data Controller)

The data controller responsible for your personal data is Poyraz Technology Trading – FZCO, a company registered in the IFZA free zone, Dubai Silicon Oasis, Dubai, United Arab Emirates.

For any privacy matter you may contact us at info@poyraztechnology.com.

Personal data we collect

Depending on how you interact with us, we may collect:

• Identity and contact data: name, company name, email address, telephone/WhatsApp number.
• Business and enquiry data: the products, quantities, specifications and timelines you share in a quotation or contact request.
• Technical data: IP address, browser type, device information and pages viewed, collected through cookies and similar technologies (see our Cookie Policy).
• Communications: the content of messages you send us by form, email or messaging apps.

How and why we use your data (purposes and legal basis)

We process personal data only where we have a lawful basis to do so under the PDPL, including the performance of a contract, our legitimate business interests, compliance with a legal obligation, or your consent.

• To respond to your enquiries and prepare and manage quotations and orders.
• To operate, secure and improve our website and services.
• To communicate with you about your requests and our business relationship.
• To send marketing communications where you have given separate, opt-in consent (which you may withdraw at any time).
• To comply with legal, tax and regulatory obligations.

Cookies

We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies (preferences, analytics and marketing) are only used with your consent, which you can manage at any time via "Cookie Preferences".

Third parties and data processors

We may share personal data with trusted service providers who process it on our behalf, such as website hosting, email delivery, analytics and customer communication providers. These providers act on our instructions and are bound by confidentiality and data-protection obligations. We do not sell your personal data.

International data transfers

Some of our service providers (for example hosting, email, analytics or content-delivery services) may process data outside the United Arab Emirates. Where personal data is transferred abroad, we take appropriate measures so that it remains protected in accordance with the PDPL. We do not claim that all data is stored exclusively within the UAE.

Data retention

We keep personal data only for as long as necessary for the purposes described above, including to meet legal, accounting or reporting requirements. Enquiry and quotation records are generally retained for the duration of our business relationship and for a reasonable period thereafter, after which they are securely deleted or anonymised.

Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration, including encryption in transit, access controls and secure backups. No method of transmission or storage is completely secure, but we work to protect your information on an ongoing basis.

Your rights

Subject to the PDPL, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where there is no lawful reason to keep it.
• Object to or restrict certain processing.
• Withdraw consent at any time, without affecting processing carried out before withdrawal.
• Request that your data be transferred to you or another controller, where applicable.

How to exercise your rights

To exercise any of these rights, please contact us at info@poyraztechnology.com or use our Data / Privacy Request page. We will respond within the period required by applicable law. You also have the right to lodge a complaint with the competent UAE data protection authority.

Children's data

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date.